At CodeIntellect AI Solution, we aim to deliver exceptional value through our digital solutions and consulting services. We understand that unforeseen circumstances may lead to cancellations or refund requests, and our policy is designed to be transparent and client-friendly.
1. Cancellation Policy
Project-Based Services (e.g., Website Development, SEO, Digital Marketing):
- You may cancel your project within 48 hours of payment for a full refund, provided work has not started.
- If work has begun, cancellations will be eligible for a partial refund, calculated based on the work completed.
- No cancellations are accepted once final deliverables are approved or completed.
Consultation Services:
- Our free 30-minute consultations can be rescheduled with at least 24 hours’ notice.
- Paid consultation sessions are non-refundable once delivered, but may be rescheduled with notice.
Monthly Retainer Services:
- Monthly or recurring services can be canceled at any time before the next billing cycle.
- No refunds will be issued for the current billing period after services have been rendered or resources allocated.
2. Refund Policy
- Full Refunds are only available for cancellations made before any work has commenced.
- Partial Refunds are issued for mid-way cancellations and depend on the scope of work already delivered.
- No Refunds are applicable:
- After final delivery and client approval.
- For client-side delays or unresponsiveness.
- For missed consultations without notice.
3. Refund Processing Time
- Approved refunds will be processed within 3-5 business days from the date of confirmation.
- The refunded amount will be credited to the original payment method or customer’s bank account within 5-7 working days, depending on the bank or payment gateway processing time.
4. Requesting a Refund or Cancellation
To initiate a cancellation or refund, please email us at jordan@codeintellectaisolution.com within 7 days of the payment or service delivery. Be sure to include:
- Your full name
- Project or invoice details
- Reason for the cancellation/refund
Our team will review and respond to your request within 5 business days.
5. Dispute Resolution
Client satisfaction is our top priority. If you are not satisfied with our service, please contact us directly — we are committed to finding a fair solution.
By using our services, you agree to this Refund & Cancellation Policy. For questions or further clarification, contact us at info@codeintellectaisolution.com.
